Frequently Asked Questions

Get answers to our most commonly asked questions about Western.

What markets does Western Funding serve?

We serve 49 states (not licensed in New York). Please click here to find representatives in your area.

How do I become a Western Funding Dealer?

Email our Marketing Department.

You may also sign up with this link and a local Western Sales Representative will contact you.

Where can I learn more about your company?

Please visit our “Home Page” to read about our company history, mission statement, executive team and the latest press releases.

Who do I call if I have a question regarding a deal of the Buy Program?

Your Sales Representative is your first contact for almost any question that you may have regarding Western. They can help you answer everything from “How do I get started?” to specific questions about how The Buy Program™ can help you make more money, or any other information. If you need your Sales Representatives contact information, you can call our Marketing Department at 888-434-3150.

I see that my deal is booked. When can I expect to receive my funds?

If you receive physical checks, expect your check to arrive 2 to 3 business days after the deal is approved on the internet. If you wish to receive your funds faster, you may sign up for ACH (direct deposit) directly to your checking account. ACH transfers are sent the day after a deal is approved on the internet (pending any holds). Generally, ACH funds are available for withdrawal 24 hours after deposit. Contact your Sales Representative if you would like to set up ACH direct deposit.

Who should I call if I can’t get in touch with my Sales Representative?

You may call the Marketing Department at 888.434.3150. Business hours are Monday through Friday 7:00 am – 4:00 pm Pacific Standard Time.

I need a payoff amount for a Western loan. What number should I call?

Payoff information for Western loans can be obtained by calling our Customer Service line: 888-434-5913

I have a customer who needs customer service or who has a question about their account. Who should I refer them to?

Please refer loan customers to our Customer Service line: 888-434-5913

What if I have a question not covered here?

Please visit our “Contact Us” page for a full list of service telephone numbers. You may also fill out the online form and we will be happy to assist you via email.

I sent a two-party check that has not been endorsed. What are my next steps?

We received the enclosed two-party check from you, but it is not endorsed. Please endorse the check, include the loan account number, insurance estimate, and return it to us at the appropriate address below:

Standard U.S. Mail
All Companies
P.O. Box 847476
Los Angeles, CA 90084-7475

or Overnight/Express Mail
All Companies
ATTN: LBX# 847476
3440 Flair Drive
El Monte, CA 91731

When the endorsed check is received, we will contact your repair facility to assist with processing your claim and request the necessary documents, which are:
– Repair facility Form W-9 (2018 version or newer) or EIN letter from the IRS
– Insurance estimate
– Final detailed invoice or repairs completed (invoice must include full VIN)

To expedite your claim, have your repair facility email these documents to repairclaims@westernfundinginc.com. Include your loan account number on all documents. Once all documents are received, reviewed, and approved, a check will be sent via FedEx to the repair facility. The repair facility may also contact us at (866) 600-5449 for any questions or concerns during the claim.